Scheduling
We recommend booking your desired appointments in time in advance. Of course, we will gladly accept your booking spontaneously if we have free appointments.
Shifting of appointments/cancellation
Your treatment time has been reserved specifically for you. If you need to change an appointment or cancel it, please do so as early as possible but no later than 24 hours before you start your treatment. Otherwise, we reserve the right to charge 50% of the booked treatment price.
Treatment times
The treatment times contain professional consulting, the actual treatment time and a phase of rest thereafter. The treatment duration may vary slightly due to physical factors.
Clothing
You will be the most comfortable coming to us in a bathrobe right from the hotel room. You may also use changing rooms and lockers in the swimming bath area.
Preparation for your treatment
To enhance your well-being, we recommend taking a refreshing shower before all massages or body treatments. Wear clean and comfortable clothing.
Our team
Our WELCOME SPA team consists of qualified beauticians and masseurs. We look forward to your visit!
Your health
In order to individually meet your needs, please inform our spa employees about any special issues, pain-sensitive areas, injuries and any health-relevant circumstances. Are you suffering from hypertension, diabetes, heart problems, have you recently had surgery or are you pregnant? Please inform our employees of this before the treatment. Do you have a cold, headache, flu or skin rash when you start your treatment? Please tell us about this under all circumstances. Such information is important, since treatments may make your symptoms worse.
> Download health questionnaire <
Consideration
The spa area is a place of relaxation and rest. Therefore, mobile phones and other technical devices are not permitted there.
Sauna and pool area
Please note that the sauna area is a textile-free zone. The lagoon pool, whirlpool and outdoor pool are a textile bathing area.
Age restrictions
All massages/body treatments are available from the age of 18 and facial treatments from the age of 16.
Vouchers
Vouchers cannot be exchanged for cash.
