Quality, passion and great service
Guest satisfaction is our aim!
Attention to detail is what counts when it comes to customer satisfaction and Welcome Hotels is known for its fastidious attention to detail. The management views the "Q-Accreditation“ that ServiceQualität Deutschland has awarded to every single one of the group’s seventeen hotels as instrumental when it comes to achieving guest satisfaction across the board and ensuring a continued high level of service. Back in 2012 following intense market research, Welcome Hotels decided to implement Service-Qualität guidelines that aim to improve customer satisfaction and service across the group as a whole. Even long before the awarding of Q-Accreditation, Welcome Hotels was doing everything in its power to face the challenges of a demanding hotel sector and ensuring that each and every hotel gives its guests a true feel of “You are Welcome”.
Passion and smart thinking pave the road to success
We are driven by our passion for our jobs and our fervour to ensure that we give each and every guest a true feeling of "you are welcome". A warm welcome only comes across as genuine when it comes from the heart. Combine this with a kind, prefessional and efficient level of service and you have the corporate philosophy that we apsire to live by.
- It is important to us that we ...
- • provide our guests with consistent high-quality service
• master even the smallest day-to-day detail
• continue to train and educate our members of staff
• continue to choose carefully selected locations for new
• additions to the group
• continue to invest in the substance of our current hotels to provide sustained business success to ensure the jobs of our staff and create additional workplaces and of course to earn money.
These are the guiding principles behind our expansion plans within Germany.
Our pledge to our guests
Welcome Hotels aims to win over our guests time and time again with consistently high standards and our quality pledge. To ensure this, each and every member of staf aims to live by the the terms of our pledge in everything they do. In addition to this the Welcome Hotels group has subscribed to the ServiceQualität Deutschland initiative. ServiceQualität Deutschland awards accreditation to service providers and works together with them to to continuously improve the levels of service and quality across the board. Since April 2011 every single group hotel has been awarded official ServiceQ accreditation. Further information about ServiceQualität Deutschland is available at www.servicequalitaet-deutschland.de.
- Providing a high level of service involves team work. We nurture a working environment that promotes motivation and staff competence.
- We consider suggestions and ideas as important ways to help us continue to improve the quality of the service we provide.
- Friendliness and cooperation – we always aim to be friendly and helpful. Each and every member of staff is on hand to help you with whatever you need.
- Empathy – we take your individual needs and wishes very seriously.
- Competence and reliability – we aim to be reliable, efficient and professional at all times.
- Trust in sustainability – our quality management is about implementing long-term measures to continually optimise our level of service. We are constantly checking how we are doing.
INNOVATION FOR FOOD SAFETY
WELCOME HOTELS works hand in hand with Quant Quality Assurance, one of the leading food and nutrition consultants. The focus of the successful cooperation is
- the food hygiene,
- the food quality as well
- the food law.
According to our own requirements, we want to guarantee our guests a quality standard that goes far beyond the mandatory requirements - especially with regard to food safety.
Another positive aspect: By optimizing hygiene standards, it was also possible to optimize kitchen processes. Regular inspections of the kitchens, but also inspections of the hotel interior and exterior areas as well as advice on drinking water analysis and the concept development according to HACCP principles are part of the close cooperation and are standard in all hotels in the hotel group. As only the guarantee of first-class quality makes it possible to meet the high demands in order to exceed the expectations of the guests again and again.