Environmental Sustainability

Environment & health conscious conference concept

Sustainable
procurement

Food - planning
instead of waste

Eco friendly
cleaning

Conserving resources

We are committed to considering tomorrow's environment today, ensuring a sustainable future for generations to come. Conserving resources is a top priority for us, and we continuously strive to reduce our energy and water consumption. Enhancing the energy efficiency of our hotels remains one of our main goals.

To minimise our ecological footprint, we take many small yet meaningful steps. For example, the newly introduced Building Management System (BMS) at Welcome Hotel Euskirchen and solar power system at Welcome Hotel Neckarsulm are helping us move towards greater energy efficiency. Additionally, e-charging stations are now available at nearly half of our hotels, with plans to extend them to all locations in the coming year. By embracing solar power, e-charging, and integrating sustainable building technologies, we are making a positive impact on the environment, one step at a time.

Local and Seasonal Cuisine

At Welcome Hotels, we prioritise high-quality cuisine that celebrates regional flavours and fresh, seasonal ingredients. We source our food from small, local partners who are dedicated to quality. Whether it's bread and croissants from a nearby bakery, premium meat from a fifth-generation family butcher, or smoked beer from a traditional brewery in Bamberg, we ensure every ingredient is carefully chosen.

We also embrace the growing interest in vegan and vegetarian diets. Our menu features thoughtfully crafted vegan and vegetarian dishes, providing a delicious and fulfilling dining experience for all our guests.

Welcome Green

With Welcome Green Meetings, we have introduced a modern concept designed to promote environmentally and health-conscious meetings, conferences, and events. Guided by high ecological standards, we prioritise the well-being of our guests and the environment. This begins with CO2-reduced travel options in partnership with Deutsche Bahn and extends to using resource-saving conference materials and providing healthy, refreshing coffee breaks.

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Social Sustainability

Satisfied
employees

Promoting diversity
& individuality

Positive working environment & best possible framework conditions

Community engagement
& regional connection

Skilled Employees Make the Difference

At Welcome Hotels, people are at the heart of everything we do, especially our employees. We are always on the lookout for trendsetters, explorers, and those who love working with people and are naturally enthusiastic hosts. We aim to attract, train, and nurture young talent in our industry by providing excellent training conditions. Our commitment to high-quality training has been recognised at several Welcome Hotels with the new DEHOGA quality seal, "TOP Training Company." We support professional growth through individual development planning and targeted training measures.

Strength in Diversity and Individuality

We strive to create an environment where guests feel truly welcome, and individuality and personality are highly valued. Mutual respect, appreciation, and diversity are at the heart of our hospitality. We believe in the strength of unity and view diversity as a unique opportunity for creativity and enrichment within our company.

We wholeheartedly embrace diversity. By adhering to the principles and guidelines of modern diversity management through the Diversity Charter, we ensure inclusivity in practice. For example, we have over 55 nationalities at Welcome Hotels. This wonderful diversity benefits us all, creating a supportive and collaborative atmosphere. That's the spirit of Welcome Hotels.

Economic Sustainability

Economic responsibility
& stability

High food safety
& hygiene standards

Digitisation &
automation

Professional risk
& crisis management

Quality Management

At Welcome Hotels, we aim to consistently delight our guests with exceptional services. To uphold this commitment, we have collaborated with our employees to develop guiding principles and continuously work on enhancing them. We have established group-wide standardised procedures, known as Standard Operating Procedures (SOPs), to support our team in their daily tasks, from reception to housekeeping, maintenance, and the kitchen staff.

We believe that service quality is a collective effort. Therefore, we prioritise creating the motivation and competence of all our employees. We achieve continuous improvement by encouraging ideas and suggestions from every area of our hotels and through dedicated training programmes. This approach ensures that our guests always experience the highest level of service and care.

Guest Satisfaction is Our Priority

Guest satisfaction is our top priority. We believe that the insights shared by our guests are invaluable, as they come from those who experience our services firsthand. Our commitment to service quality is focused on ensuring that every guest is satisfied at all times and in every detail.

We value feedback, whether it comes through guest surveys, Google reviews, TrustYou scores, or kind words at the reception desk. We especially appreciate constructive criticism, as it is essential for our continuous improvement efforts. By listening to our guests, we ensure that we can consistently provide delightful experiences at every level of their stay.

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GreenSign Certification
& Carbon Footprint

With GreenSign as our partner, we are delighted to collaborate with a leading sustainability expert. This partnership enables us to create the best possible conditions for making our hotels even more sustainable and ready for the future. The certification process is thorough, examining over 100 criteria across eight key areas:

  • Management and communication
  • Environment (energy, water and waste)
  • Biodiversity & cultural heritage
  • Purchasing
  • Regionalism & mobility
  • Quality management & sustainable development
  • Social responsibility
  • Economic responsibility