A seminar for new Welcomers in which they dive more deeply into the history of Welcome Hotels, their leading principle and quality management. At the same time, participants meet new colleagues from other Welcome Hotels to set up their networks. This in turn enhances team spirit throughout the hotel group.
Two-part seminar (basic and advanced), focusing on guest support and complaint handling.The basic seminar teaches basics to be implemented directly in the hotels thereafter. The advanced seminar offers an opportunity for participants to exchange experiences. Situations that still prove difficult will be discussed in detail and "played out" to strengthen acquired skills.
Practice-oriented workshops for department managers, to help them see themselves as a coach and trust their employees to take greater responsibility.
Five-day intensive course for new trainers, teaching everything needed to pass the training aptitude exam.