Accessibility

The legal requirements are set out in the Accessibility Enhancement Act (BFSG), in particular Section 14 in conjunction with Section 3(1) of the BFSG, with reference to the Ordinance on the Accessibility Enhancement Act (BFSG).

Our hotel website is designed to be accessible in accordance with the Web Content Accessibility Guidelines (WCAG) Version 2.2 at Level AA, to ensure that our services are accessible to everyone. The measures include:

• Access and security: Our identification, authentication, security and payment functions are designed to be perceivable, operable, understandable and robust for all users. This includes user-friendly login methods, accessible two-factor authentication and secure payment processes.

We would like to point out here that, in these details, we are dependent on third-party providers and their implementations regarding accessibility:

• Booking tool for reserving and booking accommodation and offers
• Voucher shop for purchasing and paying for gift vouchers
• Cookie consent management for obtaining user consent in accordance with the GDPR
• Table reservation tool
• Tool for displaying guest reviews
• Tool for displaying job vacancies
• Other third-party providers

We offer various modes of operation to ensure that our products and services can also be used by users with physical, sensory or cognitive impairments.

These include:

• Visual alternatives: All content is accessible without reliance on colour differentiation, and text alternatives are provided for users with impaired vision.
• Manual interaction options: Our digital content can be used without the need for fine motor control or significant hand muscle strength.
• Protection from visual stimuli: We avoid visual stimuli that could trigger photosensitive seizures.
• Support for cognitive impairments: We ensure that features are provided to support users with cognitive impairments, making usage as straightforward as possible.
• Privacy when using accessibility features: All accessibility features used guarantee the privacy of our users.

Through regular reviews and adjustments, we ensure that our digital services

Do you have any comments or would you like to report any accessibility issues on this website?

Please get in touch with us.

We will explain what accessibility barriers exist.

You can find out what exceptions we have made.

We will answer your questions as soon as possible, but no later than within the statutory period of six weeks.

Thank you for your feedback to:

GHG Beteiligungs GmbH
Kuhwaldstraße 46
D-60486 Frankfurt am Main
Email: info@welcome-hotels.com