This is our promise to you

The Welcome Hotels have the target of convincing guests and customers with a consistently high quality every single time. In order to ensure this, all welcome hotel employees practice the quality promise according to our quality principles. Furthermore, the Welcome Hotels have become a member of the Federal ServiceQualität Deutschland initiative. It certifies service providers and systemically works to improve service and quality. All operations of Welcome group have been officially ServiceQ certified since April 2011. For more information on ServiceQualität Deutschland, see www.servicequalitaet-deutschland.de.

Our demands to quality

ServiceQualität means team work:

  • We maintain a working environment that promotes motivation and competence of the employees.
  • Inspiration and ideas are important to us. They contribute to continuous improvement of our quality standards.
  • Friendliness and consideration: Our appearance is always friendly and polite. Every employee is a point of contact for your questions and wishes.
  • Sensitivity: We take your individual needs seriously.
  • Competence and reliability: We always render our services reliably and professionally.
  • Trust in sustainability: Quality management of our hotels is a long-term measure for us to continually optimise our service quality. We regularly review our standards for this.

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