Our demands to quality
ServiceQualität means team work:
- We maintain a working environment that promotes motivation and competence of the employees.
- Inspiration and ideas are important to us. They contribute to continuous improvement of our quality standards.
- Friendliness and consideration: Our appearance is always friendly and polite. Every employee is a point of contact for your questions and wishes.
- Sensitivity: We take your individual needs seriously.
- Competence and reliability: We always render our services reliably and professionally.
- Trust in sustainability: Quality management of our hotels is a long-term measure for us to continually optimise our service quality. We regularly review our standards for this.