This is our promise to you

The Welcome Hotels have the target of convincing guests and customers with a consistently high quality every single time. In order to ensure this, all welcome hotel employees practice the quality promise according to our quality principles.

Our demands to quality

Service quality means team work:

  • We maintain a working environment that promotes motivation and competence of the employees.
  • Inspiration and ideas are important to us. They contribute to continuous improvement of our quality standards.
  • Friendliness and consideration: Our appearance is always friendly and polite. Every employee is a point of contact for your questions and wishes.
  • Sensitivity: We take your individual needs seriously.
  • Competence and reliability: We always render our services reliably and professionally.
  • Trust in sustainability: Quality management of our hotels is a long-term measure for us to continually optimise our service quality. We regularly review our standards for this.

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